Frequently Asked Questions
When are you in my area?
What type of detergent do you use?
We use Gain, Free and Clear, Downy, Clorox and dryer sheets on your order (depending on your preferences).
What is your laundry process for the Free and Clear option?
Laundry will be processed with an unscented detergent, e.g. All Free and Clear. The washing machines that are used may have residual scented detergent from previous use.
How does the service work?
We pick up your laundry from your home or work, bring it to our facility to wash and fold, and bring it back to you.
What is your return policy?
We will handle returns on a case by case basis, limited to the cost of the service.
Do you separate clothes?
Yes, we will separate your whites and darks.
Is there a minimum charge?
The minimum load is 20 lbs. So at $1.75/lb, the minimum charge would be $35.00.
Do you provide dry cleaning service?
We do not offer dry cleaning service. Please only include items that can be laundered. All items that we received will be laundered in washers and dryers.